joomla statistics

Play with Live Dealers Now 100% Deposit Bonus Play A Demo Sign up and become a member

FAQ's

1. How can I deposit money?

2. Can I deposit money in any currency?

3. What currency do I use to wager?

4. What is the difference between a real money player and a Fun money player?

5. What is the minimum or maximum I can deposit or withdraw from my account?

6. If I withdraw all of the money from my Ace Live Casino account will my account be closed?

7. How do I know the games are played fairly?

8. Is my money safe?

9. Where is the Casino licensed and regulated?

10. If I have an issue with my account who do I contact? Can I speak to someone?

11. What is the difference between European, Spanish and Irish roulette?

1.How can I deposit money?

Please visit our banking page for further information on depositing funds into your account.

2. Can I deposit money in any currency?

Absolutely, yes! The payment processor being used will convert whichever currency you choose to deposit into your Ace Live Casino account into Euros and inform you of the exchange rate.

3. What currency do I use to wager?

All of the Live Dealer Games and Casio Games are denominated in Euros

4. What is the difference between a real money player and a Fun money player?

Everyone is welcome to play both the live dealer games and casino games that are provided. A basic registration is required and the player will need to select a unique username and password.

Players can choose to play the games with fun money which means they are able to deposit money into an account using fun money tokens. All winnings and loses are not real. If the player uses up all of their fun money tokens then they can select to deposit more fun money tokens into their fun money account.

If the player wishes to wager real money then further to the initial registration they must provide additional information and deposit funds into their account using one of the approved payment processors. Once the account is successfully credited with the funds then the player may enter the casino and begin play. All winnings and loses are real and funds are either credited to or debited from the players account accordingly.

5. What is the minimum or maximum I can deposit or withdraw from my account?

There are a number of methods for making deposits and withdrawals at Ace Live Casino. Please visit our banking page for further detailed information on depositing and withdrawing funds.

6. If I withdraw all of the money from my Ace Live Casino account will my account be closed?

Players can withdraw any or all of their funds from the account at any time however; certain conditions may apply if the player's account has received money through a particular bonus offer or promotion. Please see our bonus terms and conditions.

The player's account shall remain active even without any funds deposited. Players may return at any time but will need to re-deposit should they wish to enter the casino as a real money player.

7. How do I know the games are played fairly?

All of the live dealer games are conducted using the latest card reader and digital webcam technology. Players are able to view and listen in on the tables in "real time" along with all of the other players at the same table. All Ace Live Casino dealers are professionally trained and supervised by Pit Bosses who are on hand to resolve any issues quickly and fairly.

The Video Poker, Table Games, and Slots are random generated. The games are operated independently from AceLiveCasino.com thereby assuring fair play. AceLiveCasino.com records all wagers, player activity, and financial transactions for reference in case of any dispute.

8 Is my money safe?

We use the latest 128 bit encryption for all of our online payment processing. Player accounts can only be accessed using a unique username and password generated by the player. If these details are lost or compromised we can suspend the account at the request of the player until such time as the player can confirm their identity and create a new password.

9. Where is the Casino licensed and regulated?

AceLiveCasino.com is licensed and regulated in San Jose Costa Rica. The Live Dealer games are conducted in the studios of Visionary iGaming based in San Jose, Costa Rica.

10. If I have an issue with my account who do I contact? Can I speak to someone?

We try to answer most support queries by email and as soon as possible. For more detailed issues a customer support representative will contact you.

11. What is the difference between European, Spanish and Irish roulette?

For more information on our Live Roulette Games, including detailed objectives and game rules, please visit our Live Dealer Games page.

  • Ace Live Casino Accepts Visa
  • Ace Live Casino Accepts MasterCard
  • Ace Live Casino Accepts Visa Electron
  • Ace Live Casino Accepts Delta
  • Ace Live Casino Accepts Switch_solo
  • Ace Live Casino Accepts Neteller
  • Ace Live Casino Accepts Moneybookers
  • Ace Live Casino Accepts Cickandbuy
  • Ace Live Casino Accepts Paysafecard
  • Ace Live Casino Accepts Eco Card
  • Visionary iGaming Live Casino Software
  • Get the Facts about Gambling from Gamble Aware
  • 18 plus
  • Ace Live Casino on YouTube
  • Ace Live Casino on Google Plus
  • Ace Live Casino on Facebook
  • Ace Live Casino on Twitter