N.B. - PLEASE ENSURE YOU READ THESE TERMS AND CONDITIONS CAREFULLY PRIOR TO ACCEPTING THEM. PLEASE PRINT THEM OUT FOR YOUR OWN PERSONAL RECORDS. THE CURRENT TERMS AND CONDITIONS ARE SUBJECT TO CHANGE.
If you believe you have any form of complaint, claim or dispute regarding any of the services or activities that Ace Live Casino offers, please contact our Customer Care Team immediately through the “Contact Us” link on this website. Ace Live Casino will respond within 48 hours of receipt.
These Terms and Conditions, in conjunction with those corresponding the Privacy, Promotions, How to Play and the Frequently Asked Questions clauses, all the additional game rules, the Disconnection and Cancellation Policy, the Refer-a-Friend Terms and Conditions, Standard Promotional Terms and Conditions and any and all other supplementary terms and conditions published on all the Platforms or that you are otherwise notified of as specifically relating to and regulating any determined event, game, tournament or promotion, constitute a legally binding agreement between Ace Live Casino and yourself (“Conditions”.) It is imperative you carefully read all of the documentation since each document forms part of the legally binding agreement between Ace Live Casino and yourself.
In the event these terms and conditions being translated into any other languages, the interpretation as per the original English version shall always prevail over any other language version in the event of any conflict arising from interpretation of the original English version and that of the translated version.
Please note that these Terms and Conditions shall always take precedence should any conflict arise between these Terms and Conditions and those corresponding any of the game rules or any of the supplementary documents mentioned within these Terms and Conditions.
We urge you to read our Privacy clause which explains how Ace Live Casino manages and protects your personal information. By accepting these Terms and Conditions, you are also acknowledging and accepting the Privacy clause.
1. APPLICATION OF TERMS AND CONDITIONS
By using our services and/or the acknowledgement of your having read these Terms and Conditions on registering to join and/or by clicking on the “Open Account” button when registering an Account, it is inherently understood that you agree to comply with the Terms and Conditions herein, and acknowledge that any failure on your part to comply with said Terms and Conditions could result in your disqualification, the closing of your Account, forfeiting of any funds and/or possible legal action against you, as applicable and as specified in these Terms and Conditions. Once you acknowledge acceptance of these Terms and Conditions, we shall immediately begin providing you with the benefits of our services. As a result of this, on acceptance of these Terms and Conditions when registering for usage of all our services, you will not subsequently be able to cancel your registration, although you can always terminate these Conditions by closing your Account as per these terms and conditions.
2. REQUIREMENTS FOR LEGAL USE
You may not use these services if you are under the minimum legal age and it is legal to do so according to the Laws applicable in your country and/or jurisdiction. Ace Live Casino reserves the right to request proof of identity with your date of birth and, if such proof is not forthcoming, your account may be suspended until such proof is forthcoming and verified. You accept and understand that Ace Live Casino cannot provide you with any legal advice or guarantees, that it is you and your responsibility alone to ensure that at all times that you are in compliance with the laws of the country and/or jurisdiction that govern you and that you have full legal rights to use the services. Use of any of the services is at your sole personal option, discretion and risk. By using the services, you are acknowledging that you do not find the services to be in any way offensive, unfair, objectionable or inappropriate in any sense whatsoever.
3. CREATING/REGISTERING AN ACCOUNT
3.1. In order to use the services, you first need to register with us. Once your account is opened, you may access any of our services from it.
3.2. You can open an account by choosing a “Nick” or your own name and a password and providing the other information required on our registration form which includes (but is not limited to) your first and last name, your address, email address, date of birth (Account.) You must ensure that all details provided on registration be accurate and are updated should any of the details change. The details you initially provide on registration can be updated at any time in the “Player Profile” preferences.
3.3. The information supplied on registering to open creating an account remains strictly confidential. We never share customer information and/or pass it on to any other third-party company and/or organization. The information provided includes the customer e-mail addresses and other personal information. On supplying us with your personal details, said information will be used solely for its intended use, such as allowing us to send you cash-out checks and other information relevant to your account with Ace Live Casino. E-mail addresses are not shared with any other organization for either commercial or non-commercial purposes. E-mail addresses will only be used by Ace Live Casino for the purpose of providing its customers with information regarding any new software updates, with our promotional material, and any other miscellaneous casino operations, like deposits and withdrawals to/from the customer’s account. We retain the e-mail addresses of those who communicate with us via e-mail.
3.4. Once you have created you account and go on to make your first deposit, you will be asked to choose the preferred currency for your account from the available currencies listed (Account Currency.) Please note that, once you have chosen your account currency, you will not be able to change said currency.
3.5. There are no set-up charges to open an account with Ace Live Casino. All payments into and out of your account are paid in the currencies available to the source service and bear no interest. You must be the titled account holder of the source used for payments to fund your account. When making a deposit to or a withdrawal to or from your funding source in a currency other than your Ace Live Casino account currency, the deposit and/or withdrawal will be made at the exchange rates offered by us at the time of deposit or withdrawal and may be subject to a conversion fee. The minimum deposit/withdrawal value is 20 units of your account currency (€.)
3.6. You can request withdrawals from your account at any time as long as all payments made from your funding source have been received. We reserve the right to pay any requested withdrawal partly or in total via the same method of payment and in the same currency as the one the deposits were made with.
4. GLOBAL ACTIVITY
4.1. Some, or all of the games available on this site, are either limited or completely prohibited in some countries. It is your responsibility to ensure that you are aware of the Laws in your country or jurisdiction in relation to gambling and, should you be in a different country that you are familiar with your country's laws relating to gambling and, if you are not in your country of usual residence, the laws of the country or jurisdiction where you are actually playing, in order not to ensure you are not breaching those Laws.
4.2. Residents of the U.S.A. and/or bank cards issued in the U.S. are NOT accepted by the Ace Live Casino website.
5. ACCOUNT REGISTRATION
5.1. The name on the credit card/s or any other funding sources you may use to place deposits and to receive winnings must be an exact match to the true and legal name and identity details you enter when registering your Account.
5.2. For verification purposes, Ace Live Casino reserves the right to request appropriate proof of identity at any time. This can be, but is not limited to, copies of a valid passport or national identity card and/or any of the bank payment cards used with proof of address, as in but not limited to, a recent bank statement or utility bill.
5.3. Failure to furnish Ace Live Casino with the requested documentation could result in the suspension of your account. Ace Live Casino prohibits customers from holding more than one account.
5.4. In the event you hold more than one account in different names, it is imperative that you contact us in order for these accounts to be managed so that you hold only one account.
5.5. Ace Live Casino reserves the right to close your account(s) in the event you open more than one account.
5.6. Should Ace Live Casino consider it has reasonable grounds to suspect that multiple accounts have been opened with the intention to defraud the company, Ace Live Casino reserves the right to cancel any and all transactions relating to said attempts to defraud.
5.7. Should you lose or forget your account name and/or password please follow the instructions on the website instructions to get a replacement or, contact customer support.
6. EMPLOYEES OR AFFILIATES of Ace Live Casino
Should you be a director, officer, consultant, employee or agent of Ace Live Casino or one of its filial, parent or associated companies, or suppliers or vendors, you are prohibited from registering an account with Ace Live Casino as well as either directly or indirectly using any of the Services (each an “Unauthorized Person”,) unless it be in the course of your function as an Ace Live Casino employee.
7. USE OF SERVICES
7.1. Ace Live Casino reserves the right to suspend, modify, remove and/or add any additional service at its sole discretion, with immediate effect and without notification. Ace Live Casino will not be liable for any such action.
7.2. Ace Live Casino prohibits the use of any and all unfair practice its services are used. We do this for the protection of our customers and the integrity of these services. Should any customer be found to participating in any form of activity that we consider constitutes cheating, his or her account may be terminated permanently and any balance his or her favour could forfeited or withheld as per the Terms and Conditions.
7.3. The accounts of players suspected of card counting contrary to our terms and conditions, will be placed on hold during the investigations of the Fraud Team. Should it be determined that card counting has occurred, players could be eligible to have their initial deposits returned only, however, the will not perceive any funds gained through this activity.
7.4. Visionary iGaming, the live dealer software provider powering AceLive Casino, forbids simultaneous play on the same table using multiple player accounts from either AceLive Casino, or any other site powered by Visionary iGaming. If a player is found to be playing on a game simultaneously using more than one account, from one or more websites, their account is subject to permanent closure and any balance may be at risk of forfeiture or withholding as per our Terms and Conditions.
7.5. AceLive Casino is intended for recreational players only and any players found to be abusing any rule or regulation, professional bettors, syndicates, or any Person having systematic betting strategies will be subject to having their account suspended, their earnings removed and their deposit refunded.
8. COPYRIGHT AND TRADEMARKS
The term Ace Live Casino is the trademark of Ace Live Casino. Moreover, any and all other material/s utilized by Ace Live Casino, including but not limited to all software, images, pictures, graphics, photographs, animations, videos, music, audio, text (and any intellectual property rights within and to any of the afore-mentioned) is either owned or licensed by Ace Live Casino and/or any of its subsidiaries, associated group/s or companies and is protected by copyright and/or other intellectual property rights. You can obtain no rights in said copyright material/s or trade or service marks and may not use them without Ace Live Casino written permission.
9. CASINO SERVICES
9.1. The following terms apply only to your usage of the Casino Services. Please note that, in the event of any conflict rising between this clause and other clauses of these Terms and Conditions, the other Clauses of these Terms and Conditions shall always prevail.
9.2. Play For Fun Money and Real Money Games. When you register for the Casino Services you will be able to access both the “play for fun” money games, through Ace Live Casino services. No purchase is required or needed to play the “Play For Fun” money games, and you can play the “Play For Fun” games without betting any money.
9.3. In-Game Disputes Settlement: You hereby fully accept and agree that the random number generator (“RNG”) software is determinant in the dealing and shuffling of cards and of all the required randomly generated events of the casino services. Moreover, you hereby comprehend and agree, without prejudice to any of your other rights and remedies that the Company records shall be the final authority in deciding the terms of your usage of the casino services, the activity resulting from said usage, and any and all circumstances in which said activity occurred.
9.4. Aborted and Miscarried games: Ace Live Casino shall not, under any circumstance whatsoever, be held responsible for any act, omission or outage caused by the user's Internet Service Provider ("ISP") or Telecommunications Service Provider ("TSP") with whom the user is under contract and can therefore gain access to this service, nor shall Ace Live Casino be party to any dispute between the user and his/her ISP and/or TSP, nor shall any such dispute have any effect whatsoever on the obligations included under these Terms and Conditions. Should a game fail to play through to its expected conclusion on our servers or, should a player who has accumulated credits in a game which initiates but fails to reach its final conclusion, the player should immediately contact customer support with his/her account details for the incident to be reviewed. Once said incident is reviewed, our customer service department may or may not decide whether to refund the wager and/or pay the winnings considered due, as it deems appropriate. Decisions made by a Customer Service Manager are final. The results for all the completed games, should the player have seen the game play in reality or otherwise, are stored on our database and these results shall be considered definitive.
From time to time we may offer you complimentary or bonus amounts to be credited to your account (“Bonus”.) These Bonuses may only be used in relation to the services as may be specified when the Bonus is offered. It is understood that your acceptance of any Bonus shall be in accordance with any additional terms and conditions that we may make available to you with respect to each such Bonus offered and if there are none, then in accordance with the Standard Promotional Terms and Conditions and bonus release restrictions contained within the corresponding offer. Offers may only be used once unless specified to the contrary. You are not entitled to withdraw any Bonus amounts and you may not remove any cash obtained through a Bonus from your Account without first complying with the terms applicable and, without limitation, with respect to any qualifiers or restrictions. Bonus monies awarded by Ace Live Casino must be used within thirty (30) days of being granted, after which time they will be withdrawn from your account balance.
The following terms and conditions apply to any and all promotion/s you may be offered by Ace Live Casino. In addition to these terms and conditions, please ensure that you familiarize yourself with the casino's general terms and conditions.
11.1. All our promotions are designed for those genuine players who may be interested in continuing their membership and playing at the casino and are not averse to betting with and gambling their own money. Any and all promotion may be considered void at any moment to those persons or groups suspected of abuse or having a record of promotional abuse or fraud (charge-back transactions) at Ace Live Casino or with any of their merchant affiliates. Any winnings accrued by such persons or groups shall be considered null and void and shall be withheld.
11.2. Bonuses and promotions are available only once per person or residential address and e-mail address. Ace Live Casino reserves the right to impose further limits with respect to those accounts originating from localities in which computers are public or shared (e.g. clubs, societies, university campuses, fraternities/sororities, colleges, public libraries, company offices, etc.) Should a customer claim a bonus offer to which he/she is not entitled, any winnings accrued from said bonus offer are forfeited and the original deposit shall be returned to the customer.
11.3. Unless stated to the contrary, a promotion may not be used in conjunction with any other promotional offer and all promotional offers are only made available to those players to whom the offer was issued by Ace Live Casino. Should you request a bonus and have a pending withdrawal or balance, and your request is without prior authorization, any winnings shall be forfeited on all successive deposits, and your deposit returned.
11.4. Bonuses are issued in the form of “bonus money” and will be clearly displayed in your personal “My Account” pages which are always available to players logged into the Ace Live Casino web site.
11.5. All bonus money amounts themselves are non-withdrawable. Should the bet using the bonus monies be winning bets, these winnings will be paid into the players account balance in real cash.
11.6. Unless stated to the contrary, any bonus monies should be used within 30 days of their being credited to the customer's account. Should said bonus credits not be used, these may be removed from the player’s account.
11.7. Unless clearly stated otherwise, betting requirements on all bonus monies earned from competition winnings and other sundry bonus incentives issued to the players are forty (40) times the free credit (bonus) plus the initial deposit. The following games are not applicable to the player’s obligations towards betting requirements; Classic Blackjack, Blackjack Early Payout or Baccarat, RNG European Roulette, nor are any of the opposing even money bets such as odd/even or red/black etc. on Roulette.
11.8. Irrespective of the country in which the player is residing, Ace Live Casino will always endeavour to ship genuine promotional prizes to the prize winner's actual registered or requested address. Ace Live Casino reserves the right to offer alternative prizes of par value (including possible financial considerations) in the event it is either impractical or impossible to deliver the relevant prize to the player's corresponding country.
11.9. Ace Live Casino’s decision is final and Ace Live Casino reserves the right to alter any of promotional terms and conditions at any given time.
11.10. To enter into the promotional competitions you have to be over the age of 18. Ace Live Casino reserves the right to request documentation verifying date of birth and identity and may use an independent identification verification service at its discretion. Any and all promotional prizes won by players revealed to be under the age of 18 years shall be declared null and void.
11.11. All Designated Winners herewith agree that their first name and country of residence may be used by Ace Live Casino in any publicity material at any given time.
12. PAYMENT SERVICES PROVIDERS
12.1. In order to use the Ace Live Casino services, you will be required to send funds to and receive funds from us. Ace Live Casino may use financial institutions, PSPs (Payment Service Providers) and/or third-party electronic payment processors to process these financial transactions.
12.2. You hereby irrevocably authorize us, as and when it may be necessary; to instruct said PSP's and/or third-party electronic payment processors to manage Account deposits and withdrawals to and from your Account and you irrevocably agree that we may give such instructions on your behalf in accordance with your requests as submitted when using the relevant feature on any of our Platforms.
12.3. You agree to be bound by the terms and conditions of use of each and any of the applicable PSPs and/or third-party electronic payment processors. In the event of any conflict arising between these Terms and Conditions and those of the PSP's and/or third-party electronic payment processors, the Ace Live Casino Terms and Conditions shall prevail.
13. OUTGOING PAYMENTS
13.1. The balance shown on your Account is the amount of real money held in your Account, reflecting any and all winnings and/or any losses accrued from using the services, less, if applicable, any entry or other fees, and less any monies withdrawn previously by you or any monies that may have been forfeited or reclaimed by Ace Live Casino as a result of any known or suspected fraud or resulting from any deposits or other transactions that have been either rejected or cancelled by your bank or any relevant third-party bank (whether due to insufficient funds, charge-back transactions or other,) or any further amounts that may be deductible or forfeited under these Conditions (“Account Balance”.)
13.2. Acceptance of an outgoing payment is subject to any restrictions on deposit methods, bonus restrictions and/or Security Reviews and any other regulating factors of these Conditions.
13.3. All monies withdrawn are subject to the statutory transaction limits and any of the processing fees corresponding deposits and withdrawal processes that we notify you of prior to your cashing out. Furthermore, we may report and withhold any amount from your winnings in order to comply with any applicable law.
13.4. We endeavour to authorize your credit card, bank transfer or cheque withdrawal request within a reasonable period as of receipt of your request. For security purposes, players making withdrawals may have to provide additional information to ensure that stringent security measures be maintained. This is for our customers’ protection and to ensure that no fraudulent activity is carried out and may cause delays should any Security Review be undertaken.
13.5. Aside from any other verification processes we may initiate, we reserve the right to ask you to provide additional proof of identity to thus assist our Anti Money Laundering Policy prior to processing your withdrawal. In the event of said request we reserve the right to ask you for specific proof of identity as in and including but not limited to: photocopy of a passport, national identity card, driving licence, a utility bill or a recent bank or credit card statement. We reserve the right to suspend your account until such time that you have provided us with said documentation to our satisfaction.
13.6. The payment of the funds which you withdraw will be made as applicable in the manner in which these were deposited. Where this is not applicable, we shall select an alternative method at our sole discretion, although we will endeavour to accommodate the preferences you have indicated.
13.7. Any and all taxes due in connection with any winnings awarded to you are your sole liability. Account balances cannot be transferred, substituted or redeemed for any other prize, other than when explicitly stated.
13.8. All outgoing payments can be paid in €2,500 instalments and each instalment may take between 5 and 15 business days. You will receive notification once your withdrawals have been processed. Ace Live Casino reserves the right to pay out any higher winnings over a period of several weeks.
13.9. Ace Live Casino reserves the right to withhold payment from any party Ace Live Casino may deem false or fraudulent. Should you be found to be cheating or Ace Live Casino determines you have used a system or machine, be it additional software and/or computer or other technological means or any system employed to circumvent the natural randomness of our systems and or collection of data either to or from the gaming server for analytical purposes concurrently with real money play, your funds may also be forfeited. Any form of collusion or syndicated play is also prohibited.
13.10. Ace Live Casino may assess additional charges for additional services on and in the event of any account/s found to be engaged in fraudulent activity of any type.
13.11. Ace Live Casino requires any deposited funds to be played-through a minimum of one time prior to withdrawal.
14. INACTIVE ACCOUNTS
If no transaction is recorded on a Player's account over a period of thirty (30) months, Ace Live Casino reserves the right to terminate the account and send the balance using the last known and registered details of said player. In the event the player cannot be located to Ace Live Casino’s satisfaction, any remaining balance shall be forfeited by the player. Should the balance be forfeited under such circumstances, no claim shall be made against the Ace Live Casino.
15. OFFENSIVE AND ABUSIVE BEHAVIOUR
Offensive and abusive behaviour will not be allowed on any of our platforms nor with any of our employees. Any violation of this policy will result in the suspension of your usage of the services or other such action as considered reasonably required by Ace Live Casino to ensure compliance. Neither are you entitled to make malicious and/or untrue and/or damaging comments regarding Ace Live Casino’s operation in/on any media, blog or forum.
16. ACCOUNT NAME AND PASSWORD DISCLOSURE
16.1. Your Account name and password (including responses to any security questions) must not be revealed to any third party. You alone are responsible for the security of your Account name and password (including responses to any security questions.)
16.2. You hereby agree to keep your Account name and password secure and confidential and not to permit any other person to use them. Every player identifying him/herself by entering the correct Ace Live Casino username and password corresponding to his/her account is assumed by Ace Live Casino to be the rightful Account holder and all transactions in which the username and password have been correctly entered shall be regarded as valid.
16.3. Under no circumstances shall Ace Live Casino be liable for any loss you may suffer resulting from any unauthorized use or misuse of your login details. Ace Live Casino shall not be required to maintain Account names or passwords. In the event you lose, forget or misplace your name, username or password, please follow the instructions on the Ace Live Casino website instructions to get a replacement.
16.4. Should you lose, misplace or forget your Account name, username or password as a result of anything other than Ace Live Casino error, Ace Live Casino shall not be held liable.
17. PROHIBITED TRANSACTIONS AND FRAUDULENT ACTIVITIES
17.1. Ace Live Casino has a policy of zero tolerance towards inappropriate play and any and all fraudulent activity. In Ace Live Casino's sole determination, should you be found to have cheated or attempted to defraud Ace Live Casino or any other user of any of the services in any way or form whatsoever, including but not limited to collusion with the live dealers or other players in any of the games, game manipulation or payment fraud, or manipulation of the multi-currency facilities, or should Ace Live Casino suspect your payment to be fraudulent in any way, including the use of stolen credit cards or any other activity deemed fraudulent (including but not limited to any charge-backs, or other form of payment reversal) or illegal transaction (including but not limited to money laundering or the taking over of an account,) Ace Live Casino reserves the right to suspend and/or close your Account and to share said information (along with your identity and all other details from your account registration) with other online gaming sites, banks, credit card companies, payment processing entities and any and all other such pertinent agencies.
17.2. We reserve the right to void and withhold any or all winnings accrued by any person or group of persons with whom we have reasonable grounds to believe that the person or group of persons be acting or have acted in collusion in an attempt to defraud or damage Ace Live Casino and/or the services and/or the platforms in any way whatsoever.
17.3. In the interests of security and data protection and you are expressly prohibited from posting information to or contacting our customers for the purpose of offering or promoting any offers, products or services without the express permission of Ace Live Casino in writing.
18. SYSTEM ERRORS
Ace Live Casino should be informed immediately in the event you become aware of any error/s regarding your Account or any calculations with respect to any bet you have placed or should you observe that a currency conversion has been affected. In the event of any system failure or game error (a departure from the normal operational functioning of the game logic for whatsoever reason) that produces an erroneous calculation to that applicable in any of the odds calculations, fees, charges, bonuses or payouts, or any currency conversion, (“System Error”,) Ace Live Casino will endeavour to place all the parties that are directly affected by such System Error back to the position they were in prior to the occurrence of the System Error. Ace Live Casino reserves the right to declare null and void any bets that were the subject of such System Error and to take any money from your Account relating to those bets. Should your Account not have sufficient, Ace Live Casino will demand payment for the relevant outstanding amount relating to these bets. Under all those circumstances wherein Ace Live Casino (in its sole discretion) determines a System Error has been used to gain an unfair advantage, Ace Live Casino reserves the right to consider this activity to be subject to forfeiture and account closure as per these Terms and Conditions.
19. SECURITY REVIEW
In order to maintain the system’s level of security and integrity, Ace Live Casino reserves the right to execute a security review at any time to validate your identity, age, the registration data provided by you, to verify your use of the services, including but not limited to your compliance with these Conditions and the policies of Ace Live Casino and your financial transactions carried out via the services for potential breach of these Conditions and of applicable law. As such, you hereby authorize us and/or our agents to effect any pertinent enquiries on you and that we may use and/or disclose to any third party we deem necessary for the purpose of validation that information you provide or should provide to us in accordance with these Conditions, including but not limited to, ordering a credit report and/or otherwise verifying the information against third party databases. Additionally, for facilitation of these security reviews, you agree to provide such information or documentation that Ace Live Casino may, at its discretion, request.
20. FORFEITURE AND ACCOUNT CLOSURE
20.1. Ace Live Casino reserves the right, at its discretion and in relation to your account, any related payment service provider account, any accounts you may have with other sites and/or casinos and/or services owned or operated by or on behalf of Ace Live Casino, to terminate this agreement, retain the balance of your account, suspend your account and recover from said account the amount of any affected payout, bonuses and winnings in the event of any of the following circumstances:
20.1.1. You are in material breach of any of these Agreements;
20.1.2. Ace Live Casino should discover that you have either used or attempted to use their services with intent to defraud, in collusion (including those relating to charge-backs) or for illegal or improper activity (including without limitation, any form of manipulation of the multi-currency facilities);
20.1.3. You have “charged back” or denied any of the purchases or deposits that you made to your Account.
21.1 You are entitled to close your Account and terminate these Conditions whenever you wish without prior notice to Ace Live Casino by withdrawing the balance in your Ace Live Casino account and sending an email or telephoning us using the details on “Contact Us”. Ace Live Casino will respond within a period of 48 hours provided that you continue to assume responsibility for any and all activity on your Account until its closure has been effected by us. Ace Live Casino is entitled to terminate these Conditions without prior notice to you at the email address you have provided the Company on registration and/or subsequently updated. In the event of termination of your Account by Ace Live Casino, the Company shall notify you of said termination by email and, unless termination is pursuant to Clause 19 will, as soon as it is reasonably practicable, refund the balance of your Account. Where Ace Live Casino has terminated pursuant to the content of Clause 19, any payouts, bonuses and winnings in your Account are non-refundable and considered forfeited.<
21.2. The following Clauses contained in these Terms and Conditions shall survive any termination of these Conditions by either party: 17, 19, 20, 19, 20, 21, 22, 23 and 24, along with any other Clauses that may be required for interpretation purposes.
22. EXCLUSIONS AND LIMITATIONS
22.1. Ace Live Casino is not under any obligation to provide redundant or back up networks and/or systems.
22.2. Ace Live Casino (including its Parent, Subsidiaries, Directors, Officers, Affiliates, Agents and Employees) will not be liable to you in contract, tort (including negligence) or otherwise for any business losses, including but not limited to loss of data, profits, revenue, business opportunity, goodwill, reputation or business interruption or for any losses which are not currently foreseeable by us arising from these conditions or your use of our services.
23. COMPLAINTS AND NOTICES
If you have any complaints, claims or disputes with regard to any outcome concerning the services or any other activity that is provided by Ace Live Casino, you should submit your complaint to Ace Live Casino in writing as soon as is reasonably practicable on or as of the date of the original transaction to which the claim or dispute refers. Complaints should be submitted by email to firstname.lastname@example.org. Any notification we send you will be sent to the email address you provided when registering for your Account. It is your sole responsibility to notify us as to any changes to this address using the “Change Email” facility in our site and to check your email account for emails from Ace Live Casino regularly.
You agree that you will only use the services provided by Ace Live Casino in accordance with the Terms and Condition set out herein. Any breach of these conditions by you resulting in Ace Live Casino incurring any losses or costs will render you liable to compensate Ace Live Casino for the total of any of said losses and/or costs in their entirety.
25. PROTECTION OF PRIVACY AND DATA
25.2. Personal Information – of necessity, Ace Live Casino retains the personal information of those visitors to its website who sign up via the online registration process and every time said registered visitor interacts with Ace Live Casino on the website.
25.3. Personal Information - Ace Live Casino processes personal information collected via this website for the purposes of: setting up and managing of your account; building up your personal profiles; providing you with information on any and all Ace Live Casino promotional offers and in compliance with any and all regulatory requirements, with special emphasis on those relating to identifying individuals under international money laundering regulations. Access to the Personal information of our registered Customers is limited to that of Ace Live Casino staff and/or its agents in accordance with their roles and responsibilities in managing the afore-mentioned usage in accordance with the applicable Data Protection Act.
25.4. Ace Live Casino may share your personal data with any of its agents who may use such data only and solely for the same purposes that Ace Live Casino shall specify and that are stipulated within the terms of these Conditions. Ace Live Casino shall only use your personal data in accordance with the Privacy clause.
25.5. You should assume that all usage of the Ace Live Casino website, emails, telephone calls and chat between you and Ace Live Casino will be recorded. These recordings are the sole property of Ace Live Casino and may be used to improve customer care or as evidence in the event of any dispute.
26.1. Account Disputes – In even of any dispute concerning a player's account, Ace Live Casino reserves the right to suspend the player's account until a resolution is reached. Ace Live Casino takes player disputes very seriously and endeavours to take all feasible measures to investigate and resolve any disputes.
27. MODIFICATION AND AMENDMENTS
You fully understand and agree hereby that you are be bound by these Conditions and any modifications and/or amendments Ace Live Casino may carry out from time to time. Ace Live Casino reserves the right to change or alter these Terms and Conditions at any time. Such changes shall have immediate effect upon their publication on this site and you agree to be bound by these and to review these terms regularly to monitor and be aware of such changes. Should any modification be unacceptable to you, your only recourse is to terminate these Conditions. Your continued use of the services following notification of any modification or amendment shall be deemed as your binding acceptance of the modification and/or amendment. It is your sole responsibility to review these Conditions and any amendments each time you play. These Conditions and the documents referred to herein represent the complete and final Conditions agreed upon between you and Ace Live Casino in relation to these Terms and Conditions and supersede any and all prior agreements between you and Ace Live Casino.
These terms were last updated on 29th May 2012 and supersede any preceding Terms and Conditions.
We recommend players print out a copy of these terms and conditions for their personal archives.
Should you have any questions or queries, please contact our Customer Service Department: email@example.com